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Terms & Conditions

Terms and Conditions for OEMHVACPARTS.COM

1. Acceptance of Terms
1.1. By accessing or using OEMHVACPARTS.COM, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.
1.2. We reserve the right to modify these Terms and Conditions at any time. Your continued use of the website after such changes constitutes acceptance of the new terms. Significant changes will be notified to you via email or a prominent notice on the website.

2. Use of the Website
2.1. You must be at least 18 years old to use this website.
2.2. You agree to provide accurate, current, and complete information when creating an account or placing an order.
2.3. You are responsible for maintaining the confidentiality of your account and password.
2.4. You agree not to engage in any of the following prohibited activities:
    2.4.1. Hacking, disrupting, or interfering with the operation of the website.
    2.4.2. Scraping or extracting data from the website for commercial purposes without our express written consent.
    2.4.3. Misusing any content from the website, including reproducing or distributing it without permission.

3. Products and Pricing
3.1. All product descriptions and prices are subject to change without notice.
3.2. We reserve the right to limit the quantity of any item sold.
3.3. Prices are listed in US dollars unless otherwise specified.
3.4. Product availability is subject to change, and some items may be out of stock or discontinued.
3.5. In the event of a pricing error, we reserve the right to cancel any orders placed for the product at the incorrect price, even if you have received an order confirmation.

4. Orders and Payment
4.1. We accept major credit cards, PayPal, ACH transfers, and wire transfers.
4.2. Your order is an offer to buy, and we reserve the right to accept or decline your offer at any time.
4.3. Order confirmations sent via email do not constitute acceptance of your order. We reserve the right to cancel orders before shipment.
4.4. Your credit card will not be charged until your order is ready to ship.
4.5. If you are using a non-US credit card or bank, you are responsible for any exchange rates, fees, or other charges imposed by your financial institution.

5. Shipping and Delivery
5.1. We ship products nationwide within the United States and internationally.
5.2. Shipping costs and delivery times may vary depending on the destination and chosen shipping method.
5.3. Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyer's responsibility.
5.4. Risk of loss for all items passes to you upon delivery to the shipping carrier.
5.5. We are not liable for shipping delays caused by the carrier, customs, or other factors beyond our control.

6. Returns and Refunds
6.1. We offer a 30-day return policy for most items.
6.2. Items must be returned in their original condition and packaging to qualify for a refund.
6.3. Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
6.4. A restocking fee may apply to returns, depending on the product.
6.5. Certain items, such as custom orders or opened software, are non-returnable and will be specified at the time of purchase.

7. Intellectual Property
7.1. All content on OEMHVACPARTS.COM, including text, graphics, logos, and software, is the property of OEMHVACPARTS.COM and protected by copyright laws.
7.2. You may not use our intellectual property without our express written consent.
7.3. If you submit content to the website, such as reviews or comments, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, modify, and distribute that content in any media.

8. Privacy and Data Protection
8.1. We collect and process personal data as described in our Privacy Policy.
8.2. By using our website, you consent to such processing, and you warrant that all data provided by you is accurate.

9. Limitation of Liability
9.1. OEMHVACPARTS.COM and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the website or products.
9.2. Our liability is limited to the amount paid for the product in question.
9.3. We disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Governing Law and Jurisdiction
10.1. These Terms and Conditions are governed by and construed in accordance with the laws of Delaware.
10.2. Any disputes relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Delaware.
10.3. Any dispute arising under these Terms and Conditions shall be resolved through binding arbitration, in accordance with the rules of the American Arbitration Association, in Delaware.

11. Changes to Terms and Conditions
11.1. We reserve the right to modify these Terms and Conditions at any time. The effective date of the current version is 10/07/2024.
11.2. Significant changes to these Terms and Conditions will be communicated to users via email or a notice on the website. Continued use of the website after such changes constitutes acceptance of the new terms.

12. Miscellaneous
12.1. If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will remain in full force and effect.
12.2. These Terms and Conditions constitute the entire agreement between you and OEMHVACPARTS.COM regarding your use of the website and supersede any prior agreements.

13. Non-Affiliation Disclaimer
13.1. Our company is not affiliated with, endorsed by, or sponsored by the manufacturers of the products we sell. Any brand names, logos, or trademarks featured on this website are the property of their respective owners. Their use is intended only for informational purposes and to identify the products being resold.

 14. Contact Information
For questions regarding these Terms and Conditions, please click here to email us.

Frequently Asked Questions

What to know before I order ?

Where are your parts stocked at?

We currently stock and ship parts at 4 fulfillment centers/ warehouses:

New York
Texas
Florida
California

Our system will attempt to ship from the closest warehouse to you so you'll receive your items as soon as possible.

When will i get my order?

All Orders Ship Ground unless Expedited.

Over 90% of orders ship the same day when ordered by 2pm EST.

Parts that fit in a standard UPS or FEDEX box will arrive in a 2-3 business days anywhere in the lower 48 states.

If expedited shipping is required, please reach out to us for that service.

Note: We will never ship via USPS unless requested.

Returns and Help

What is your Return Policy?

We offer a Hassle Free 30 Day Returns on almost any item.

Our system has a self-serve portal so once you need to make a return, simply login and select a return from your order history and the process will begin.

If we made a mistake with your order, return shipping is on us. Returns due to a part no longer being needed do not qualify for free return shipping.

Any item being returned must be requested within 30 days. Items must be returned in the same condition in which they were received, which means new and uninstalled with no signs of blemish or handling. Original packaging for the part may also be requested (not the box the part ships in - you can use any box to ship parts back to us).

Restocking fees may apply on certain products or brands so please see our full return policy for details or contact us with any questions prior to ordering.

Part Identification and Confirmation?

Need help with confirming what part is needed for your system?

OEMHVACPARTS offers free quotes and part identification.

You can use the chat feature, call us, email us or use the contact us page to send us a message and request our help identifying the parts you require.

Contact form