At OEM HVAC PARTS, we understand the stress and anxiety that comes with ordering a replacement HVAC part, especially from a new supplier. Thats why we focus on making sure our customers are informed and feel confident that they are picking the right partner when they order from our website. Order parts is alot like marriage, it's not always about love - sometimes it's about choosing the right partner that is going to have your back. That's why we want to take you on this journey, think of it like you get to redo your honeymoon but without the food poisoning from that weird shellfish you ate. From the moment you place your order to the day your package arrives at your doorstep, our team has everything taken care of.
Step 1: Order Confirmation
As soon as you complete your order on our website, our dedicated team springs into action. We want to ensure that your order is processed quickly and accurately. Within moments, you will receive an email confirmation that includes all the details of your purchase. We automatically send invoices with all orders so for those businesses that require invoices, we got you covered.
Step 2: Packing Your Part
Our warehouse team takes great care in preparing your order for shipment. They meticulously pick the correct HVAC part from the shelves of our inventory and ensure that it is in new, perfect condition before shipping it out. We understand the importance of quality and reliability, so we double-check every item before it is packed. We also take great care when packing our items to ensure we aren't pinching pennies on bubble wrap that could jeopardize your expensive repair.
Step 3: Same-Day Shipping
When you place your order before 2PM, we strive to ship it out on the same day. We know that time is of the essence, especially when it comes to commercial and Industrial HVAC where time is literally money. Our goal is to get your package on its way to you as quickly as possible.
Step 4: Tracking Information
We don't ship anything without a tracking # and we only use reliable methods of transportation like UPS or Fedex - no Post Office BS here. Once your package is on its way, we will send you another email with the tracking information. We partner with trusted shipping carriers like UPS, FedEx and various LTL carriers to ensure reliable and timely delivery. With the tracking number in hand, you can follow your package's journey from our warehouse to your doorstep.
Step 5: Delivery
Finally, the day arrives when your package is delivered to your address. At OEM HVAC PARTS, we are passionate about delivering high-quality products and exceptional service. We want to make your experience with us as smooth and enjoyable as possible. If you have any questions or concerns along the way, our customer service team is here to assist you.
Thank you for choosing OEM HVAC PARTS. We appreciate your business and look forward to serving you again in the future.
