PACS5A000 - AC Smart 5 - LG HVAC VRF Building Controller - Replaces PACS4B000-PQCSW320A1E-PBACNA000

• Call us at 307-357-3220
• Email us at Support@OEMHVACPARTS.com
• If you like to write letters, that's cool - Write to us at: 212 East 22nd Street, Unit 1291 Cheyenne, WY 82001

No one likes Returns but we know sometimes, things happen. We are committed to making your experience with OEMHVACPARTS.com as excellent as possible. That is why we offer 100% Free Returns on any item sold on OEMHVACPARTS.com if we screw up.  

General Return Policy:

We offer a 30-Day Return Policy on Most Parts sold on our website. Please see the specific scenarios detailed below for items that may not be returnable. We will always work with you to exchange an item if you are unhappy, when possible. 

Returns without a Return Merchandise Authorization (RMA) will not be accepted. Please utilize our self service portal by signing into our website using the same email you used to purchase your part. The portal will quickly and easy guide you through the process. If you have more specific questions, Email us at Parts@OEMHVACPARTS.COM and let us know how we can help.  

If you do not use the self service portal, the following information may be required to return items purchased from OEMHVACPARTS.com. Please have this info included in your email to us at Support@OEMHVACPARTS.COM

1. Your OEMHVACPARTS.com Order #
2. The Part # of the item(s) you are requesting an RMA for
3. Return Reason (No longer wanted, wrong part ordered, defective, etc)

When you receive your RMA form, you will be provided with return instructions including all shipping information applicable. Some Returns may qualify for free return shipping and some returns may require you cover the cost and arrange shipping the item back. Most of the time, our returns are sent directly back to the factory as opposed to our warehouse due to space constraints.

After the factory receives and inspects your item, your return/refund will be processed on our website. This typically occurs within 30 days of the date the item is sent back to the factory. We will only return credits due to the original payment method due to fraud concerns.

Return Requirements & Scenarios

To qualify for a return, your item must typically be new, unused, and unopened. You may return almost any part purchased from us within 30 days of your order date for a refund.

Returning an Item Due to OEMHVACPARTS.com or Factory Mistake

If we or the brand of the part we sell has made a mistake, we will make it right with 100% Free Returns. This typically includes a free prepaid shipping label. 

Returning an Item Due to Part Not Working or Being Defective

In some instances, we may require more information such as a picture of the item to ensure the right item was sent or more info on your specific unit to confirm the parts should fit. If the part is the correct part listed or specified for your unit but will not work or is defective, we will work with you to make it right at no cost to you. 

Customer Remorse (No longer want an item) 

If you no longer want an item and wish to return it, you may responsible for restocking fees. The restocking fees for our products range from 0 to 50% depending on the product, brand and category. Please do not purchase a part just because you think its right, reach out to us and let us confirm the part fits your unit or your needs so that you are 100% protected with a Free Return

Opened/Used Products

If your item has been opened OR used/installed you may still qualify to return the item but most of the time, these items can only be exchanged. This is not referring to the exterior box but the actual product packaging (such as shrink wrap, broken seals or ripped or damaged cardboard or packaging. If the item is returned, you will be responsible for any associated restocking or shipping fees that may apply. 

Canceled Order

Submitted orders often cannot be cancelled. We utilize an automated system where one of our warehouses is instantly sent your order and begins working quickly to fulfill your order. We utilize 3rd Party Fulfillment Centers and once the fulfillment center is sent your order, it is their policy to not allow cancellations. 

Please contact us immediately if you believe you made an order by mistake and we will do our best to cancel your order or provide alternate options. 

Refusal of Delivery

If you do not accept any shipments sent  by OEMHVACPARTS.com (excluding shipments signed for as damaged) the cost of shipping that item as well as any restocking fees will be applied to your order prior to a refund being issued. 

Custom Items or Products Made to Order

Returns of products produced specifically for you, such as a programmed controller or another custom item  are typically sent from the manufacturer which will not allow returns of these items. If we can re-sell your item, we may allow you to return to our warehouse for credit but that is on a case by case basis as space allows. 

Installed Items

Once an item has been installed, it cannot be returned. Any damage resulting from incorrect installation is your or your installer's responsibility. Warranty claims may be possible, but it is at the discretion of the manufacturer whether to cover the costs associated with incorrect installation. If an item is defective (DOA), we will exchange the item and ship a replacement. We may require additional info to determine eligibility of this process. 

Obvious Freight Damage

Please do not sign for damaged items. If your product is delivered damaged, please (a) refuse delivery and (b) contact us immediately so that we can process the necessary information and coordinate the exchange for you.

International Customers

• Additional taxes, duties, or fees may apply upon delivery. This is not something we can control and is not a valid reason to request a return. 
• Using freight forwarding services may affect return protections as you have more chances for the part to damaged, transported incorrectly or the package damaged which could result in lost components. 

For any questions or concerns about our 100% Free Return Protection and more, please contact our customer service team before placing your order. We're here to help ensure you get the right parts for your needs.

Refund Policy

All refunds due will be returned to the original payment method within 30 calendar days of the returned items being received by OEMHVACPARTS.com or our partners. We base this date on the date that the item is received or marked as "delivered" by the shipping carrier. 

At OEM HVAC PARTS, we understand the stress and anxiety that comes with ordering a replacement HVAC part, especially from a new supplier. Thats why we focus on making sure our customers are informed and feel confident that they are picking the right partner when they order from our website. Order parts is alot like marriage, it's not always about love - sometimes it's about choosing the right partner that is going to have your back. That's why we want to take you on this journey, think of it like you get to redo your honeymoon but without the food poisoning from that weird shellfish you ate. From the moment you place your order to the day your package arrives at your doorstep, our team has everything taken care of. 

Step 1: Order Confirmation

As soon as you complete your order on our website, our dedicated team springs into action. We want to ensure that your order is processed quickly and accurately. Within moments, you will receive an email confirmation that includes all the details of your purchase. We automatically send invoices with all orders so for those businesses that require invoices, we got you covered. 

Step 2: Packing Your Part

Our warehouse team takes great care in preparing your order for shipment. They meticulously pick the correct HVAC part from the shelves of our inventory and ensure that it is in new, perfect condition before shipping it out. We understand the importance of quality and reliability, so we double-check every item before it is packed. We also take great care when packing our items to ensure we aren't pinching pennies on bubble wrap that could jeopardize your expensive repair. 

Step 3: Same-Day Shipping

When you place your order before 2PM, we strive to ship it out on the same day. We know that time is of the essence, especially when it comes to commercial and Industrial HVAC where time is literally money. Our goal is to get your package on its way to you as quickly as possible.

Step 4: Tracking Information

We don't ship anything without a tracking # and we only use reliable methods of transportation like UPS or Fedex - no Post Office BS here. Once your package is on its way, we will send you another email with the tracking information. We partner with trusted shipping carriers like UPS, FedEx and various LTL carriers to ensure reliable and timely delivery. With the tracking number in hand, you can follow your package's journey from our warehouse to your doorstep.

Step 5: Delivery

Finally, the day arrives when your package is delivered to your address. At OEM HVAC PARTS, we are passionate about delivering high-quality products and exceptional service. We want to make your experience with us as smooth and enjoyable as possible. If you have any questions or concerns along the way, our customer service team is here to assist you.

Thank you for choosing OEM HVAC PARTS. We appreciate your business and look forward to serving you again in the future.

Still Have Questions? We get it - Click Here to Send us a Message and we will respond asap or give us a call at 307-357-3220